Sunday, June 18, 2017

For Better Business Telephone Solutions New Jersey Companies Are Looking At VoIP

By Mark Murray


The modern business environment is fiercely competitive and it is very difficult to stay ahead of the competition. Companies that hope to survive, never mind grow, have to be innovative and they have to offer service levels that will satisfy the needs of extremely demanding clients. One of the key factors of global business success is highly efficient communication. When investigating business telephone solutions New Jersey companies are increasingly considering VoIP.

VoIP has been around for some time but most large companies still make use of traditional PABX systems that rely on landlines. Over time, PABX systems offered more advanced features such as call holding, conference call facilities, voice mail and transfers of calls from one extension to another. The needs of modern businesses have changed, however, and it does not seem as if traditional systems will be able to service these needs.

Land line systems certainly served their purpose but they simply cannot offer the benefits that internet based systems such as VoIP do. The single biggest drawback of land line systems is that users can only make and receive calls when they are at their work stations. The moment they leave their desks they are out of reach. In the modern business environment where mobility is critical this is a very serious drawback indeed.

Land line systems such as PABX is extremely expensive. A large initial capital outlay is required and it is necessary to install equipment at every site. Periodic upgrades and ongoing maintenance of these systems are also huge cost factors. There is also the cost of employing operators to man each installation. Then there is the fact that a line or equipment failure can instantly affect numerous users.

Service providers are confident that VoIP systems not only overcome all the drawbacks of traditional installations, but that they also offer features that can have a significant impact on the productivity of users. Clients do not have to make a capital outlay because the provider hosts the platform. The client therefore always enjoys the very latest upgrades and features.

There are many reasons why VoIP systems are so attractive. They offer significant savings because there is only one central installation, no initial capital investment and no maintenance cost. The system does not require an operator either. Users also love the idea that they can access the systems from anywhere, using a wide variety of devices such as smart phones, tablets and laptop computers. Users still enjoy all the features they had with PABX systems, but VoIP systems offer numerous other features.

Apart from the savings, the single biggest benefit cited by VoIP users is the fact that they provide users the freedom to be mobile. Because the system can be used from any location employees can be at the site where they can be most productive and where their services are most needed. This ability can have a significant impact upon the service quality offered by the user.

Consumers have more choice than ever before. If their suppliers cannot meet their needs or provide the level of service they want, they simply move on. Highly efficient communications systems is a key factor in keeping clients happy and informed. It seems that this is exactly what VoIP systems offers.




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